Privacy Policy

Introduction

Srivarada ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website srivarada.co.uk and use our Vedic puja booking services.

1. Information We Collect

1.1 Personal Information You Provide

When you use our services, we may collect:

• Account Information: Name, email address, phone number, postal address
• Booking Details: Puja type, preferred date/time, location, special requirements
• Payment Information: Billing address, payment method details (processed securely through Stripe)
• Communication Data: Messages, queries, feedback, and reviews you send to us

1.2 Information We Collect Automatically

• Device & Usage Data: IP address, browser type, operating system, pages visited, time spent, referring URLs
• Cookies & Tracking: We use cookies and similar technologies (see Cookie Policy section below)
• Location Data: Approximate location based on IP address

1.3 Information from Third Parties

• Payment processors (Stripe)
• Social media platforms (if you sign in via Google)
• Analytics providers (Google Analytics)

2. How We Use Your Information

2.1 Service Delivery

• Process and manage your puja bookings
• Assign qualified priests to your service
• Send booking confirmations, reminders, and updates
• Coordinate logistics and timing
• Provide customer support

2.2 Payment Processing

• Process payments securely
• Issue invoices and receipts
• Handle refunds and cancellations
• Prevent fraud

2.3 Communication

• Respond to your inquiries
• Send service-related notifications
• Request feedback and reviews
• Provide customer support

2.4 Marketing (With Your Consent)

• Send newsletters about upcoming festivals and special offers
• Share educational content about Vedic rituals
• Notify you of new services

You can opt-out anytime via unsubscribe links in our emails.

3. Legal Basis for Processing (GDPR)

We process your data based on:

• Contract Performance: To fulfill our booking agreement with you
• Legitimate Interests: Improve services, fraud prevention, business analytics
• Legal Obligation: Tax, accounting, legal compliance
• Consent: Marketing communications, non-essential cookies

4. Data Sharing & Disclosure

4.1 Service Providers

• Priests & Service Personnel: Name, address, phone, puja details (necessary for service delivery)
• Payment Processors: Stripe (they have their own privacy policies)
• Communication Tools: Email services for notifications
• Hosting & Infrastructure: Secure hosting providers

4.2 Legal Requirements

We may disclose information to law enforcement, regulators, or courts when legally required.

5. Data Security

We implement appropriate technical and organizational measures:

• Encryption: SSL/TLS for data transmission, encrypted storage for sensitive data
• Access Controls: Limited access to authorized personnel only
• Payment Security: PCI-DSS compliant payment processing via Stripe
• Regular Audits: Security assessments and monitoring

Note: While we implement strong security measures, no method is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your data for:

• Active Accounts: Duration of your account plus 1 year
• Booking Records: 7 years (UK tax/accounting requirements)
• Marketing Data: Until you opt-out or request deletion
• Legal Claims: As required by law (typically 6 years in UK)

7. Your Rights (GDPR)

Under UK GDPR, you have the right to:

8. Cookies & Tracking Technologies

8.1 Types of Cookies We Use

8.2 Managing Cookies

You can control cookies via:

• Our cookie consent banner (appears on first visit)
• Browser settings (see your browser's Help section)
• Opt-out tools: aboutads.info or youronlinechoices.eu

Note: Disabling essential cookies may affect website functionality.

9. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children. If you believe we have inadvertently collected such data, contact us immediately.

10. International Data Transfers

Your data may be transferred to countries outside the UK/EEA. We ensure adequate protection through:

• EU Standard Contractual Clauses (SCCs)
• UK International Data Transfer Agreement
• Adequacy decisions by UK/EU authorities

11. Lodge a Complaint

You have the right to complain to the UK Information Commissioner's Office (ICO):

12. Changes to This Policy

We may update this policy periodically. Changes will be posted with a new "Last Updated" date. Significant changes will be notified via email or website notice.

13. Contact Us